Christopher Cross

Personal Summary ___________________________________________________________________

I offer a strong academic background combined with excellent customer service experience. I am a quick learner

and master of new technology; equally successfully in both team and self-directed settings; and proficient in a range

of computer systems, languages, tools and testing methodologies.

Technology Summary ________________________________________________________________

  § Software: MS Excel, Word, PowerPoint, and Project, Visual Basic, Adobe Photo Shop, Flash, Fireworks,

Dreamweaver, OSP-FM (CenturyLink), Fireworks & BidMaster (CenturyLink), EWO (AT&T) O-Calc Pole

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  § Web Browsers: Explorer, Edge, Google Chrome, Firefox, Safari

  § Computing Languages: HTML, and X-HTML, Basic Java

Professional Experience _______________________________________________________________

ITC Service Group, Inc.

  § Application development and tablet integration into outside plant fielding.

  § Strand mapping of distribution areas and basic make-ready applications.

  § Make-ready data entry into O-Calc applications.

  § Plan and determine Fiber distribution hub sizing, routes.

ITC Service Group, Inc.

Lead Design Engineer (Citrus Heights, CA) Dates: 2014 – 2016

  § Design F2 or Fiber to the home per local practice throughout different markets.

  § Work with clients to correct trespassing issues, fiber distribution hub sizing, routes.

  § Quality check work based on the design criteria, geographical areas, and NESC standards.

PDQ Food Stores, Inc.

  § Retail Operations Management – support business goals in collaboration with Chief Operating Officer

  § Build, develop, and grow business relationships vital to the success of the company

  § Coach, mentor, and monitor existing employees, hiring new staff, and perform yearly employee reviews

  § Plan, execute, and finalize projects according to strict deadlines, responsible for monitoring budgets

  § Professional written and verbal correspondence to customers, vendors, and senior management team

General Store Manager Dates: 2001 -2008, 2010 - 2012

American Family Insurance through Spherion Staffing Agency

  § High volume data entry

  § Retrieve electronic documents from queue

  § File documents into appropriate customer files

Data Entry Specialist Dates: October 2008 – January 2009, March 2010 – June 2010

Group Lead Special Projects (Citrus Heights, CA) Dates: 2016 – Present

United States Military

  § Prepared complex reports and gave presentations to top government officials, ensuring full compliance with

military requirements and tight deadlines.

Staff Sergeant/Intelligence Analyst: 2000 – 2010

  § Supervised, coached, and mentored fellow soldiers

  § Strategic planning including estimating the resources and participants needed to achieve project goals.

  § Learned and mastered various military tactics, techniques, and cutting edge technology

Education __________________________________________________________________________

Kaplan University (2014-Present)

  § Bachelors Degree of Science in Information Technology - Information Systems

Kaplan University (2013-2014)

  § Associates of Applied Science in Information Technology

  § Awards: Presidents List, Deans List, Graduated Cum Laude

12801 Fair Oaks Blvd. Apt# 458 u Citrus Heights, CA 95610u (608) 213-6274 u Christopher.C.Cross@live.com